Martin Energy Group has 131,000 combined square feet with their headquarters in Tipton, MO, and Ephrata, PA that houses design, manufacturing, and service operations. Outside of this, the company has multiple service hubs located around the country. We can accommodate any service issue, including entire engine overhauls. We also have $3 million plus stock of parts to support our service technicians and allow for emergency repairs. Additionally, unlike many other CHP companies, our facility contains test cells where we performance test all manufactured systems to ensure minimal installation issues and commissioning times.
Maintenance is a critical component of a CHP system. Without quality aftercare programs in place, system uptime will drop and savings will not be generated. With our extensive market experience, dedicated manufacturing and service facility, extensive stock of parts, highly skilled technicians, and state of the art remote monitoring systems, Martin Energy Group has been able to achieve industry leading uptimes across our fleet, and we can contractually guarantee performance levels.
Martin Energy Group service technicians have state of the art training and are fully equipped with a service van, service stock, mobile communications, and a personal computer to ensure effective monitoring of the units and to enable quick dispatch to CHP sites. Additionally, because our service technicians also manufacture our CHP systems, they are familiar with each installed unit on an individual basis. As more than just engine mechanics, our Service Team is staffed by CHP service qualified technicians that are experts in all the components of a CHP system.
Unit Operation & Maintenance Packages
Like any other engine or machine, a Cogeneration system will require regular, periodic maintenance and inspection to ensure continual, optimal performance. Cogeneration units typically require between 6 and 10 services per annum, dependent upon the operation profile. The service procedure varies throughout the year from replacing and recalibrating components to oil and filter changes. To ensure maximum savings and compliance with regulation, we offer three flexible maintenance packages; each is detailed in Table 2 below with the applicable price at the bottom.
*PPA customers receive the Gold Package as part of the PPA contract agreement
**PPM is inclusive of the following maintenance procedures:
• Engine Overhauls • Valve Setting and Measurement
• Spark plug Inspection and Replacement • Cleaning of Unit Interior and Exterior
• Engine Inspection • Replace Rocker Covers
• Gas tightness testing • Drain and Flush of Water System
• Re-calibrations • Monitoring of System Pressure
• Air / Oil Filter Replacement • Battery Condition Checks
• Ignition Calibration • Lube Oil Replacement
Remote Monitoring
Our headquarters and service locations can continuously monitor all CHP units nationwide. When a fault is detected, our service team is notified immediately to facilitate next-business-day service. This state-of-the-art system also allows for full remote control of the CHP unit, including alarm resets and operational adjustments as needed.
At a minimum, each unit is capable of storing operating data. This data is then compiled into periodic reports detailing runtime hours, availability percentage, and any recorded faults or downtime.
In the event of an unexpected breakdown, the onboard computer sends an SOS alert to our service department, triggering an immediate response. The remote system diagnoses the issue and informs our service team. Even faults related to site conditions (e.g., low gas pressure, electrical issues) can be detected. In such cases, we can quickly resolve the issue and restart the system remotely. If a technician is required, they arrive fully informed and equipped—reducing onsite troubleshooting time, minimizing downtime, and lowering maintenance costs.
